Conflict Resolution
Conflict Resolution
Overview:
Wherever there are people, there is bound to be conflict. It is an inevitable reality that will either hinder any initiative or be overcome in strength. The Conflict Resolution workshop gives participants a seven-step conflict resolution process that can be implemented to resolve disputes of any type. The training will explore some of the most important conflict management skills including dealing with anger and applying the Agreement Frame to your specific situation. Participants will also gain practical knowledge in solution building and achieving common ground.
Dealing with conflict is important for every organization no matter what the size or kind. If left unchecked or unresolved, conflict will lead to lost production, absences, attrition, and even lawsuits. The Conflict Resolution workshop will give you the tools you need to manage conflict in ways that will move your company forward to a brighter future.
Course Topics:
- Understanding the conflict resolution process
- Conflict resolution styles
- Creating an effective atmosphere
- Creating a mutual understanding
- Focusing on individual and shared needs
- Getting to the root cause
- Generating options
- Building a solution
- Tools and techniques for conflict resolution
The Training Includes:
- Hands-on training from 6:00 PM to 9:00 PM
- Training manual which includes material, exercises, and case studies
- Coffee break
About the Trainer - Dr. Gizel Hindi:
Gizel El Hindy holds a Doctorate in Educational Leadership from Saint Louis University and has taught business courses for more than 8 years at the university level. She has created leadership development programs to enhance managers' leadership and soft skills. Given her experience, Gizel develops and facilitates training for corporate leaders.
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